Monday, December 6, 2010

Controling Conflict

"You cannot control what happens to you, but you can control your reaction toward it"

A month ago my mother passed away and my world crashed without a notice and regardless of what my business needed to keep going including employees issues and conflicts.


When you experience conflict, with your boss, co-worker or spouse, you probably feel angry and frustrated, but it’s not just emotional turmoil, Physiological changes are happening inside our bodies and a primitive automatic survival response happens.
When the flood of adrenaline hits, your breathing becomes more rapid and your heart rates speeds up, your immune system gears up and your brain starts to malfunction, so you are operating with a survival brain instead of a reasoning brain. When you fight repeatedly and this response is triggered over and over again your health suffers.
People who are in high- conflict situations take longer to heal from infections and disease because of this. Avoiding conflicts isn’t the answer; Avoidance of conflict is a huge predictor of divorce, but also puts women at four times the risk of heart disease.

The healthy option is to assertively express your point of view. Learning how to fight the right way will also improve your personal and professional relationships. And when two people have different perspectives, you learn the verbal skills for a fight, the relationship will grow. The amazing thing is that conflicts resolution takes only a few minutes in most cases. This is drastically reduces the impact of conflict in your health.
 
For that mere reason now I invite my opponent to sit down and put our logical minds back in control.
Find out the other person thinks and feels by asking questions?
After collecting the entire necessary information start over to let everyone know that you were listening and understanding them.

Last but not least
Make an agreement because your goal is not to win but to agree on a future plan of action so that they will not make the same error, mistake or problem again.

 I would like to Thank you mom for teaching me how to control and respect my health and friends.